Terms of Use

Version 2026-10-27. Operator: Maurits Marc van Gelder, trading as Zaplio IPTV Player, Almancil, Algarve.

1. What Zaplio is

Zaplio is media-player software. It plays video streams from addresses that you enter — for example an M3U link, an XMLTV guide link or an Xtream Codes login. Zaplio works like a web browser or a video player: it has no content of its own.

2. We do not supply any channels or content

Zaplio does not sell, host, store or stream any TV channels, playlists, programme guides, films, series or other content. The only exception is the optional Free TV list: links to channels that broadcasters make freely available to the public on their own servers (some only in their own country). We do not control those channels; they can change or stop at any time, and we remove a channel when its broadcaster asks. Apart from that, Zaplio does not include, index, recommend or link to content. We are not affiliated with, and do not endorse, any IPTV provider or playlist. Any subscription to an IPTV service is a contract between you and that provider, not with us. Video always travels directly from the source you entered to your device; it never passes through our servers.

3. Intended use

Zaplio is designed for lawful content, such as: free channels that broadcasters or rights holders make publicly and freely available online; open-licence and public-domain material; your own private streams (home cameras, your own media server, recordings you are entitled to, internal company, hotel, school or event channels); and services from licensed providers that you are entitled to watch.

4. Your responsibility

You alone choose what you add to Zaplio and how you use it. You are solely responsible for making sure you have the legal right to access every stream, playlist and guide you use, and for complying with copyright, broadcasting and other laws in your country. If you are unsure whether a source is legal, do not use it.

5. Prohibited use

You must not use Zaplio to: access, watch, record or share content without the rights holder's permission; bypass geo-restrictions, copy protection or access controls; operate, promote or resell an unlicensed TV service; distribute Zaplio or devices pre-loaded with unauthorised playlists; or break any law. You must not present Zaplio as a source of free TV channels.

6. Misuse

We may suspend or close an account, without refund where the law allows, if we reasonably believe it is used in breach of these terms or the law, and we may comply with lawful requests from authorities and rights holders. If you believe Zaplio is being misused, contact us at support@zaplio.app. We host no content, so we cannot remove material from third-party servers, but we will act on accounts we control.

7. Free trial and subscriptions

New accounts get a 7-day free trial with all features. After that, Zaplio requires an annual plan: Single screen (watch on one device at a time) or Multi-screen (several devices at once, subject to your source's own limits). Plans are paid yearly and renew automatically at the end of each year at the price shown at purchase, until you cancel. We email you at least 7 days before each renewal. You can cancel at any time in your account at zaplio.app/account; you keep access until the end of the year already paid, and no further payment is taken. If a renewal payment fails and is not resolved, the subscription ends automatically. Prices are shown before payment, including any applicable VAT. Payments on our website are processed by Stripe. If you subscribe in the App Store or in Google Play, Apple or Google take the payment and handle renewal, cancellation and refunds under their own terms: the plan renews automatically every year unless you turn renewal off at least 24 hours before the end of the period, in your App Store or Google Play account settings; the reminder email and cancelling at zaplio.app/account apply only to plans bought on our website. By starting a paid plan you ask for immediate access to the service and acknowledge that, once access starts, you lose the 14-day right of withdrawal for digital content, as permitted by EU consumer law. Your mandatory statutory rights are not affected.

8. Streams can stop working

Zaplio depends on sources run by third parties. We do not guarantee that any stream, guide or provider will be available, legal, accurate or of a particular quality, and we do not refund plans because a third-party source changes, stops working or limits connections.

9. No warranty

Zaplio is provided "as is" and "as available", without warranties of any kind, to the fullest extent permitted by law.

10. Limitation of liability

To the fullest extent permitted by law, Maurits Marc van Gelder, trading as Zaplio IPTV Player and its developers are not liable for: any content you access with Zaplio; how you or anyone else uses Zaplio; any claim by a rights holder, provider or authority arising from your use; or any indirect or consequential loss. Our total liability is limited to the amount you paid for Zaplio in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence, or your mandatory consumer rights.

11. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Maurits Marc van Gelder, trading as Zaplio IPTV Player and its developers from claims, damages and costs (including reasonable legal fees) arising from the sources you use, your breach of these terms, or your breach of anyone's rights.

12. Trademarks

Channel names and logos shown in Zaplio come from the playlists you add and belong to their owners. Their appearance does not mean they are licensed by, or affiliated with, Zaplio.

13. Changes and law

We may update these terms; the version you accepted is recorded, and continued use after a change means you accept the new version. These terms are governed by the law of Portugal. Consumers keep the protection of the mandatory laws of their country of residence. Consumers in Portugal may use the electronic complaints book (Livro de Reclamações) and consumer dispute-resolution bodies such as CNIACC.

Contact: support@zaplio.app